Update: EU Payout Check Date 12/19/04
We are continuing to work though the delay in a large portion of the 12/19/04 EU Payout. (Please see below for details.) As previously communicated, a significant amount of settlement funds are in the process of being remitted to iBill. We were expecting those funds to be received by mid-week. However, we now expect that process to take until Friday of this week.

To expedite the situation we are working closely with our EU processor to move the funds here as quickly as possible in order for payments to be made.

Once the settlement is received we will fund the remainder of the 12/19 payout. Another update on past due EU amounts will be provided on Thursday January 20, 2005.
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Please be advised there is a problem with a large portion of our EU payments. iBill had recently been committed a significant credit facility to help fund operational issues as well as meet our payout commitment date. Unfortunately, a portion of the funding has been delayed which has impacted our ability to completely fund the 12/19 EU semi monthly payout. In addition, we were required to establish a new European operational bank account. This requirement forced our EU processing funds to be held for several weeks making it extremely difficult to meet all of our EU payouts. This account is now open; however the initial process to receive the funds will take several days to fund to the final iBill account. We are expecting a significant amount of processing funds to be remitted to iBill by mid next week. We will provide you an update on Friday, January 14th.

The 01/05/05 EU payout and past due EU reserves will be funded in January; an update on these payout dates will be provided on January 19, 2005

As iBill has regrouped, we have had to establish a number of new business relationships. As a result, there have been several set backs and challenges. We hope to have these all behind us and continue to thank all of you for your support.

US Payout Check Date 12/15/04
Please be advised that the US payout for check date 12/15/04 was processed and paid on January 11, 2005.

The statement for this check date is currently visible in CMI. US Clients can go to the Accounting section of CMI and select check date 12/15/04 to view the details of this payout.

The 01/01/05 US payout and Catalog transactions will be funded in January. An update on payout dates will be provided on January 18, 2005. Thank you again for your continued support. We look forward to resuming a reliable payout schedule with you and earning your business. We will continue to update you as we move forward.

RevShare Payout Check Dates 12/08/04 & 12/22/04
Please be advised that the RevShare payout for check dates 12/08/04 and 12/22/04 was processed and paid on January 5, 2005.

The statement for these check dates is currently visible in CMI. RevSharers can go to the Accounting section of CMI and select check date 12/22/04 to view the details of this combined payout.

gkard is Here
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To learn about gkard click here or click the gkard banner above to get your gkard button coding.

Promissory Note
On Monday, December 6, 2004 clients were given the option to log in to the Merchant Info area to choose how they wanted past due transactions to be repaid.

To select your payment option, please log in to the Merchant Info area at http://www.ibill.com/merchantinfo/login/login.cfm and select the appropriate SMID. Next, click the “Learn more about past due payment options” link to select your payment plan. Once you select the payment plan for the selected SMID click on the submit button. You will need to choose the appropriate payment plan for each SMID.

Another update will be posted to let clients know when the Merchant Info link will be updated to include the promissory note that can be printed, signed and faxed back to iBill. This last step will conclude the promissory note process.

New Client Service Hours
Dear iBill Client,
As a result of recent changes within our organization, the eBusiness Support (Client Service) Department has had to re-evaluate its operational strategy to better serve the needs of our clients.

Beginning Saturday November 20, 2004 our new hours of Client Service support will be Monday to Friday 8:30 a.m. to 11:00 p.m. Eastern Standard Time and 8:30 a.m. to 5:00 p.m. on Saturday and Sunday. This change is just a temporary measure as 24/7 service is expected to resume in the New Year. Please be assured that this change does NOT affect our 24/7 operations center so live transaction monitoring will continue as usual.

This effort to align service associates with high call volume times will allow clients to experience shorter wait times and a better quality of service. You should experience improved service levels during week-days. All clients calling outside of the short term business hours will have the option to leave a voice message and a service associate will return all calls on the following business day.

Lastly, please continue to look to CMI for the most up to date payout information. Posts will be made whenever there is new information to share.

We thank you for understanding during this temporary change and we look forward to providing you with a better quality of service.

Thank you,
Your iBill Service Team

Clients & RevSharers: Cashing of Checks Dated October 29, 2004 or Earlier
iBill has established a new commercial banking relationship for all of our day to day business requirements including Client and RevShare payouts. If a check is returned by your bank, please contact Payables@iBill.com for re-issuance.